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Roots & Roads
From Source to Kitchen, Faster & Fresher

"25 years of experience in wholesale import & distribution,
now bringing freshness and transparency to every home."

Our Mission

Roots & Roads is founded on the mission of providing products direct from source to consumer, as quickly and efficiently as possible…

Why Roots & Roads exists → “Food tastes best fresh. Our mission is to cut down storage & processing delays.”

Our Promise of Transparency


We provide real data around sourcing and cultivation dates, ensuring customers always know the truth about their food.

Supporting Local Farmers, Serving Global Communities

  • Supporting smallholder farmers & suppliers across South Asia.
  • Reducing sourcing-to-delivery time.
  • Making Desi groceries affordable & accessible for all.

🚚 How Roots & Roads Works

Sourcing with Care

From small family farms rooted in their communities.

Optimized Supply Chain

Multiple sources per product to ensure consistency & continuity.

From Farm to Kitchen

Minimal processing, minimal time wasted, maximum freshness.

🌍 Our Sustainability & Values

  • Fair pricing for farmers.
  • Authenticity & traceability for consumers.
  • Transparency in every step.

The Challenges We’re Solving

  • Long delivery chains.
  • Lack of continuity in stock.
  • Inconsistent quality.
  • Counterfeit & low-quality products.


Our Answer:

A shorter, transparent supply chain that keeps freshness & affordability at the center.

"Every purchase supports local farms and delivers freshness to your kitchen."

📩 Get in Touch →
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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rootsandroadsny@gmail.com. Please note that returns will need to be sent to the following address: 55-64 56TH ST. MASPETH, NY

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rootsandroadsny@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rootsandroadsny@gmail.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rootsandroadsny@gmail.com. Please note that returns will need to be sent to the following address: 55-64 56TH ST. MASPETH, NY 11378.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rootsandroadsny@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rootsandroadsny@gmail.com.

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