Bag (0) 0
  • Home
  • about Roots & Roads

about Roots & Roads


🌱

Roots & Roads was founded by a family of wholesale food distributors with over 25 years of experience. Our unique position within the supply chain gives us insight into where the best products are sourced and how they can be delivered as quickly as possible. 

 

Our philosophy is simple: source the best, process less, and deliver fast. We focus on minimally processed, high-quality products, keeping them as close to their natural state as possible. From locally sourced grains, spices, and dairy to essential pantry staples, we bring you freshness without compromise.

 

The name Roots & Roads reflects our journey—"Roots" represents our commitment to sourcing the best from trusted local suppliers, while "Roads" signifies our efficient distribution network, ensuring products reach stores quickly and reliably. Think of us as the force aiming to bring the source and final destination of a product as close together as possible.

 

With a legacy built on trust, quality, and efficiency, we continue to serve businesses with products that truly make a difference.

TOP

WHAT ARE YOU LOOKING FOR?

MY BAG (0)
Your shopping bag is empty.

Thanks for subscribing!

Continue shopping

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rootsandroadsny@gmail.com. Please note that returns will need to be sent to the following address: 55-64 56TH ST. MASPETH, NY

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rootsandroadsny@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rootsandroadsny@gmail.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rootsandroadsny@gmail.com. Please note that returns will need to be sent to the following address: 55-64 56TH ST. MASPETH, NY 11378.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rootsandroadsny@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rootsandroadsny@gmail.com.

Thanks for contacting us. We'll get back to you as soon as possible.

Continue shopping